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Gift card could not redeem

I bought a several gift cards $10 and $25 value show on the cards.

but I just redeem the 2 of $10 cards, the systems told me it can not find the vouncher number

 

as the page said

https://support.skype.com/en/faq/FA12171/why-can-t-i-redeem-my-buffalo-skype-voucher

the vouncher should be have 25 characters

but on my gift card, it only has 19 characters, even I add the "skype" on it

it still lack of 1 characeter!

 

I bought those cards in coles Australia

I am not sure what's wrong

please tell me how to redeem it

 

 

 


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